Refund and Returns Policy

Overview

At MedicalBooksValley.com, we strive to ensure our customers have a seamless experience, even when it comes to exchanging or returning products. Our Exchange and Refund Policy is designed to provide clarity and ease.

Exchange Policy:

If you receive a product different from what you ordered, you can exchange it within 7 working days of receipt. However, please note that we do not exchange or refund color copy books unless an incorrect item was sent. Color copy books will only be exchanged if they match the original binding (softcover, hardcover, or spiral) and do not include any online access codes or scratch codes.

Refund Policy:

For non-delivery or defective products, we offer a full refund. Refunds are not available for delivered items unless they are non-refundable or incorrect.

Before placing your order, ensure you verify the book title, author, edition, and publisher. We will send the edition you ordered. If a new edition is available or if you prefer a PDF version, inform us, and we will update your order accordingly. For example, if you order the 7th edition, we will send the 7th edition, even if the 8th edition is available. This cannot be exchanged or refunded.

Shipping costs for exchanges or returns are the customer’s responsibility unless the wrong product was delivered. Ensure the product is well-packed to avoid damage during return shipping.

In summary, MedicalBooksValley.com is committed to providing high-quality products and services. We hope our Exchange and Refund Policy helps you shop with confidence. For any questions or concerns, please contact us.

Feel free to reach out if you need any further customization or additional information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Need help?

Contact us at Whatsapp on +923486619733} for questions related to refunds and returns.